Shipping policy

Thank you for shopping with Orwinaso. We are committed to delivering your order safely and efficiently. Please review our shipping policy below.

Order Processing

  • Orders are processed within 1–3 business days after payment has been successfully received.
  • Orders are processed Monday through Friday, excluding weekends and public holidays.
  • During periods of high demand, processing times may be slightly longer.

Shipping Times

Estimated delivery times are:

  • Germany: 2–5 business days
  • European Union: 5–10 business days
  • International Orders: 7–20 business days

Please note that delivery times are estimates and may vary due to customs processing, weather conditions, carrier delays, or other circumstances beyond our control.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery address and the selected shipping method. Any applicable shipping fees will be displayed before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information (when available). Please allow up to 24 hours for tracking updates to appear.

Customs, Duties, and Taxes

International orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Incorrect Address

Please ensure your shipping address is accurate before placing your order. Orwinaso is not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses provided by the customer.

Lost or Damaged Shipments

If your order arrives damaged or appears to be lost during transit, please contact us as soon as possible. We will work with the shipping carrier to help resolve the issue and provide an appropriate solution whenever possible.

Delayed Deliveries

While we strive to meet estimated delivery times, delays may occasionally occur due to circumstances beyond our control. We appreciate your patience and understanding in such situations.

Contact Us

If you have any questions about your shipment or this Shipping Policy, please contact us:

Orwinaso
Address: Lohengrinstraße 23, 81925 München, Germany
Phone: +49 06471 24 63 88
Email: contact@orwinaso.com